Support

Email support@shelfandshed.com and a person will get back to you, usually within one business day. Tell us what phone you use and what you were trying to do.

Signing in

I didn't get my code

Check your spam or junk folder for an email from Shelf & Shed. Codes can take a minute to arrive. You can ask for a new one after 60 seconds; only the newest code works.

The code says it's not valid

Codes expire after an hour and work once. Ask for a new code and use the most recent email.

Households

How do I add someone to my household?

In Settings, tap Invite someone and send them the 6-character code. They enter it when they first open the app. Codes work once and expire after 7 days.

Your data

How do I get a copy of my data?

Go to Settings → Account and security and tap Download my data.

How do I delete my account?

Go to Settings → Account and security and tap Delete account. Households you share stay for the other members. Our privacy policy explains what's removed.

Still stuck?

Email support@shelfandshed.com.