Shelf & Shed

Delete your account

You can delete your Shelf & Shed account and the data that goes with it at any time, in the app or by email, on iPhone or Android. You don't need to reinstall the app to ask.

In the app

  1. Open Shelf & Shed and go to Settings → Account and security.
  2. Tap Delete account and confirm. If you signed in with Apple, you confirm with Apple too, which also removes Shelf & Shed from your Apple ID.

It happens at once, and it can't be undone. The app signs out and clears what it kept on the phone.

Without the app

Email support@shelfandshed.com from the address you sign in with, with the subject “Delete my Shelf & Shed account”. We reply to that address to make sure the request comes from you, and once you confirm, we delete the account within 30 days, usually within a few business days. We'll email you when it's done.

If you signed in with Apple and chose to hide your email, your account's address is a private Apple relay address (it's shown in Settings → Account and security). Write to us from your own address and tell us that you used Sign in with Apple; we reply through the relay address, which Apple forwards to you.

What is deleted

  • Your account: your email address, your name, your sign-in records and devices, and your two-step verification setup.
  • Every inventory where you are the only member, with everything in it: its places, items, history, shopping list, invite codes, backups and photos. Stored photos are erased within a day.
  • Your plan records, your usage counts and any free days you earned from invites.

What stays

  • Inventories you share with others stay for them. The changes you made stay in their history without your name. If you were the owner, another member becomes the owner.
  • Feedback and problem reports you sent are kept without your name or email, so a reported problem can still be fixed.
  • Milestones the app recorded (described in the privacy policy) are kept without your account until they are deleted at 120 days.
  • Apple and Google keep their own records of purchases made in their stores. RevenueCat, which manages Plus for us, keeps the purchase record under a random ID, not your email; ask us and we'll have it removed too.

Cancel Plus first

Deleting your account doesn't cancel a Shelf & Shed Plus subscription, because the store bills it. Cancel it first: on iPhone in Settings → your name → Subscriptions, and on Android in the Google Play app under your profile → Payments and subscriptions → Subscriptions.

Only some of your data

You don't have to delete your account to remove things. In the app you can delete items (with their photos), places and your Ask conversations, which are kept only on your phone. To get a copy of your data first, use Download my data in Settings → Account and security. For anything else, email support@shelfandshed.com.